words create worlds
Shared language builds shared understanding
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Shared language builds shared understanding ~
Internal Mantras
Sundays matter.
When connection matters most, you must make time for yourself to recharge so that you can show up with the energy you need to lead and care for those around you. For the Tacos & Tequila team, this happens while we’re closed for business on Sundays.
Bring your whole self to the table.
When your personal values, purpose, and vision are aligned, you create space for true connection and fulfillment. When you can find that place within yourself, you allow yourself to lead from a place of authenticity in the workplace.
Words create worlds
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Words create worlds ~
Words
Customer Guest
Using ‘guest’ instead of ‘customer’ feels less like a transactional relationship and more like an extension of the Tacos and Tequila family.
Staff Team
Using ‘team’ instead of ‘staff’ reinforces the idea that each employee at Tacos & Tequila belongs to something bigger than themselves.
Problems Opportunities
Using ‘opportunities’ instead of ‘problems’ shows that Tacos & Tequila approaches every situation with an optimistic attitude and willingness to problem solve.
Failure Learning
Using ‘learning’ instead of ‘failure’ helps each member of the team to take feedback with openness and to embrace the belief that you are always learning and evolving through life.
You’re welcome Anything for family.
Using ‘anything for family’ instead of ‘you’re welcome’ allows Tacos & Tequila to respond to their customers in a personal and authentic way.
Management
Management is a way to minimize complexity. It requires organizing your processes and making sure you have the right talent to do the work. Managing is also about daily problem-solving and instituting systems.
Leadership
Leadership is thinking strategically about where your team is going, setting expectations and supporting your team in reaching them. Most importantly, leadership is defining and facilitating a culture within the organization that supports the vision and purpose.
10 Second Employee Script
Hi, I am (insert name). Welcome to Tacos & Tequila!
We’re a family-owned community cantina. We pride ourselves on great service and great food. Creating an atmosphere where you feel at home and are having a good time is my top priority, so don’t be shy to let me know if you need anything.
I’m happy to direct you to some guest favorites on the menu.